JIS Q 10002:2005Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Abstract
This Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
Details
Status |
Superseded |
Pages |
27 |
Language |
English |
Supersedes |
JIS Z 9920:2000 |
Superseded By |
JIS Q 10002:2015 |
DocumentFormat |
PDF(Copy/Paste/Networkable) |
Published |
20-06-2005 |
History |
|
Note
We will send the latest version to you, please contact us if you want the exact document as the title. Some old Standards are in scancopy and no reaffirmed stamp
This product was added to our catalog on Saturday 10 March, 2018.